Retail and Customer Service

The objective of this programme is to provide participants with a variety of skills needed to be successful in providing customer service in a front line role in the retail industry or other related businesses.  This will provide learners with an insight into opportunities available in this area and assist them with their career pathway.

We will help work out a plan for the future, increase confidence, learn a variety of practical skills and work towards National Certificate in Educational Achievement.

This National Certificate provides participants with a foundation knowledge in a variety of roles in retail and customer service.  This will open up different pathways for learners to progress into higher level qualifications and career opportunities.

Programme content includes

Retail Knowledge
Customer Service 
Business Administration 
Personal Presentation
Computing
Reception Skills 
Tourism in the Northern Region
Up to date CV stored on a secure database for future updates 
and much much more!!!!

Students will also have the opportunity to gain

Drivers Licence

There will be tutor led sessions, group and individual work involved.