Information Technology (Level 5)

Every day, we rely more and more on software and technology. Having a career in IT Technical Support means having the right troubleshooting skills to resolve specific problems with a tech product, digital service, and software applications.

There are many opportunities in the IT Technical Support field that you can take on a variety of roles to suit your skills from being a field computer technician, service assistant, helpdesk agent, to working as a technical support professional. 

This programme is designed for people who want a career in IT and to work as a Computer Technician, Service Desk and Technical Support.  We will help you increase your confidence and teach you skills and knowledge to establish a broad understanding of the core concepts and practical skills in IT, with a technical support focus.  You will also have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support.  You will be able to operate

within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.

Give yourself a great competitive advantage with the right digital technology skills. Sign up today!

PROGRAMME CONTENT INCLUDES:

• IT technical and core skills
• Professional, ethical and legal principles and practices
• Interpersonal communication, problem solving and decision making
• Mobile devices
• Networking technology and trouble shooting
• Computer hardware, operating systems, application
• Virtualisation and cloud computing
• Security software
• Information systems concepts to enhance organisational processes and systems
• Data administration, storage and retrieval
• Interactive digital media and software development
• IT career pathways
• And much more!

QUALIFICATIONS AVAILABLE:

• New Zealand Certificate in Information Technology Level 5

ENTRY CRITERIA:

All students who wish to enrol must go through a selection interview process. Participants who meet this eligibility are able to take part in these programmes:

• Aged 16 years and above and left school
• Must be eligible to study in New Zealand
• Commitment to completing the qualification
• Commitment to move to higher level education on completion of the programme
• Have an appropriate level of literacy & numeracy skill to study at Level 5
• Minimum of Level 3 or 4 Computing qualification or can demonstrate equivalent skills