Hospitality & Retail

Build up your confidence and cultivate a customer-service mindset as you chart a new career in the hospitality industry.

There’s an endless range of opportunities to stand out in the field that banks on the attributes of great service skills. Make a good impression and build a solid presence for yourself as a host, server, tourist guide, or wait staff.

Our course will help you strive for hospitality excellence- how to interact with guests and engage with customers. People Potential will bring you up to speed on what to expect when you start a new job in retail, fine dining or tourism hotspots.

Whatever you’re looking for, we’ll get you ready for the hospitality industry.

Check out the following pages to find out more about what each course can offer you:

Guest engagement, interaction and satisfaction are all part of great and efficient customer service. Sign up for our hospitality course and learn the ropes and the customer experience fundamentals that come along with it!
Be fast on your feet. Navigate your way through in-store customer interactions to promote a more positive customer experience. Learn the skills you need to work in the retail industry.
Want an exciting career in the travel and leisure industry? Develop the right customer-service skills to deliver high-quality tourism services. Sign up now!
Excel in any F&B role and ensure high standards of service. Learn the basics of fine dining, kitchen dynamics, restaurant and beverage service.
The upkeep of a liquor licence comes with great responsibility. This programme is a fee paying night course for people working in the industry and require the unit standards for their General or Club Managers Certificate.

Entry Criteria

  • These programmes are open to all people aged 16 years and over and have left school. Participants need to have a desire to gain qualifications in the relevant industry and progress to higher level training or employment.
  • You will also need to have an appropriate level of literacy and numeracy skills to study at the programme level which will be assessed during the selection interview process. The Selection interview process is completed to ensure the best possible chance of student success.
  • For programmes at Level 3 or below a Literacy & Numeracy test is required.