IT Technical Support

Every day, we rely more and more on software and technology. Having a career in IT Technical Support means having the right troubleshooting skills to resolve specific problems with a tech product, digital service, and software applications.

There are many opportunities in the IT Technical Support field that you can take on a variety of roles to suit your skills from being a field computer technician, service assistant, helpdesk agent, to working as a technical support professional.

It’s never too late to develop the soft skills you need as an IT technical support specialist from improving your communication approach to enhancing your listening skills. Our course is designed to enhance your situational awareness and technical problem-solving abilities.

Give yourself a great competitive advantage with the right digital technology skills. Sign up today!

PROGRAMME CONTENT INCLUDES:

Selecting, installing and configuring IT hardware systems software
Operational knowledge of networking, and associated services and technologies
Configure and administer systems and applications
Database administration and data storage
Troubleshooting and resolving common system problems
IT service management
Customer service requirements
Information systems
Interaction design concepts and interface design
Software development
Create simple working applications
Professional, legal, and ethical principles
Communication and interpersonal skills
Problem solving and decision making
Cloud Essentials

QUALIFICATIONS AVAILABLE:

The New Zealand Diploma in Information Technology Technical Support Level 5
CompTIA A+
CompTIA Network+
CompTIA Cloud Essentials
ITIL Foundation Certificate in Service Management

ENTRY CRITERIA:

Selection Interview
Minimum of level 3 or 4 computing qualification or can demonstrate equivalent skills.

Plus:

Driver Licence

LENGTH

40 weeks

SCHEDULE

Monday to Thursday: 8:45am to 4:00pm Friday: 8:45am to 1:00pm

VENUE

Whangarei Campus

PROGRAMME FEES:

$7,999 plus $1000 course related costs for optional certifications. These amounts may be claimed and covered by the Student Loan system or paid in full by the student prior to programme commencement.