Retail

The objective of this programme is to provide you with fundamental skills for the Retail industry.  We will give you an insight into the different opportunities available, a plan for your future, increase your confidence, and teach you how to provide frontline customer service in Retail or other related industries.

Fast-learners are always welcome in the retail industry and they can take up a spot as a frontline sales assistant, cashier, store merchandiser or store manager.

Customer service and communication skills are important skills to have, and our programme is tailored toward building those fundamental frontline skills. That said, making a sale is always crucial in retail work. Increase your confidence in cross-selling, promoting, and upselling the latest product inventory.

In this course, you will learn practical skills such as time management, product awareness, and customer service techniques. The goal is to enable you to engage customers so that you can give them a positive shopping experience.

Build a career in retail today!

PROGRAMME CONTENT INCLUDES:

• Customer service
• Store security
• Product knowledge
• Sales skills
• Displays and merchandising
• Payment transactions
• Personal presentation
• Industry related knowledge
• Up to date CV that is stored on a secure database for future updates
• and much much more!!!!

QUALIFICATIONS AVAILABLE:

• New Zealand Certificate in Retail (Customer Service and Sales Support) Level 2
• National Certificate of Educational Achievement Level 1
• National Certificate of Educational Achievement Level 2
• New Zealand Certificate in Foundation Skills Level 1
• New Zealand Certificate in Foundation Skills Level 2

ENTRY CRITERIA:

All students who wish to enrol must go through a selection interview process. Participants who meet these eligibility are able to take part in these programmes:

• Aged 16 years and above and left school
• Must be eligible to study in New Zealand
• Commitment to completing the qualifications
• Have an appropriate level of literacy & numeracy skill to study at level 1 or 2